The UPS Store at the New Orleans Ernest N. Morial Convention Center received top marks from UPS Corporate Headquarters during an annual 2014 Print Mystery Shop evaluation.
The UPS Store received 99 out of 100 points. The criterion to pass a Print Mystery Shop is to give the customer a quote within four hours of the print request. In addition to the print quote request, the mystery shopper grades the store on customer service and overall in-store experience.
The UPS store also achieved high rankings in professional welcoming, accurate phone protocol, selling, printing, package handling and shipping.
“Jimmie Hickman, manager of the UPS Store, and her staff are a credit to the business,” said Bob Johnson, president/general manager, New Orleans Ernest N. Morial Convention Center. “The high rating they received is a testament to the SPICE customer service standards that we practice at the Convention Center.”
The UPS Store at the convention center is independently owned and operated by the New Orleans Ernest N. Morial Convention Center, located in Lobby F, and is self- or full-service, depending on the customer’s needs.
Remote business centers can be set up at event registration areas. Hours are tailored to meet the needs of show managers and attendees. A wide range of supplies and services including shipping, high volume copying, faxing, badge chains, etc., are available.