Congratulations to 2017 TripAdvisor Certificate of Excellence recipient Southbridge Hotel and Conference Center, winning the prestigious award for an impressive sixth time. The award celebrates businesses who have consistently achieved glowing traveler reviews on TripAdvisor over the past year.
Travelers come to TripAdvisor to plan and book the perfect trip. Certificate of Excellence celebrates the accommodations, attractions and eateries that make these perfect trips possible.
The Certificate of Excellence accounts for the quality, quantity and recency of reviews submitted by travelers on TripAdvisor over a 12-month period. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.
“This recognition helps travelers identify and book properties that regularly deliver great service. TripAdvisor is proud to play this integral role in helping travelers feel more confident in their booking decisions,” says Vice President of Industry Marketing Heather Leisman.
Southbridge Hotel and Conference Center is a high-end historical property on the banks of the Quinebaug River in southern Massachusetts. Recognized for 24,000 sq. ft. of high-tech meeting space and 203 modern rooms supported by a range of leisure amenities, the hotel attracted the attention of TripAdvisor for maintaining an average score of 4.5 in its online consumer reviews. Other factors, such as quantity of reviews, come into play when determining the recipients. The hotel’s General Manager, Steve Gardiner, commented that, “this honor is testament to the commitment of the entire team to provide exemplary service across the property. The guest experience is our foremost consideration, and to be awarded a sixth Certificate of Excellence by TripAdvisor shows that we are doing our job to the fullest extent as hospitality professionals.”
Originally the American Optical Factory, the hotel acknowledges its history with a range of thematic elements that include Shades Lounge, and the operating mantra, Your Vision, Our Focus. Under Mr. Gardiner’s leadership, it is this maxim that drives the culture at the hotel, keeping it at the level its guests have come to expect.
For more info on the Southbridge Hotel and Conference Center, visit http://www.southbridgehotel.com/.