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Your Best Revenue Might Be Your Worst Clients

It’s two weeks before the show opens and your phone rings. The client has decided the configuration is wrong. Not the graphics — the entire layout. The booth they approved six weeks ago, the one your crew has already started prepping, needs to come apart and go back together differently.

Waiting Through The Ages

Have we as a culture really changed that much in 100 years? Have we really advanced as a society? Has technology really had the great impact we think it has?

In Memoriam: Michael “Mick” Parrott

Michael Verne Parrott, 86, of Fort Wayne, Indiana, died Sunday, March 29, 2026. Born March 2, 1940, in Marshall, MN, he was the eldest son of Robert Belgrove and Paula Verne Parrott, also of Fort Wayne. A 1958 graduate of Southside High School, Parrott earned his BA from Carleton College and MBA from the Stanford Graduate School of Business. He was an officer in the US Air Force and was awarded the American Spirit of Honor Medal in 1964, completing his service at the 122nd Tactical Fighter Wing of the Indiana National Guard. 

AI in the Real World

Artificial intelligence is showing up across the tradeshow industry, from early design work and planning to marketing and day-to-day operations. At the same time, recent research has raised concerns about how frequent reliance on these tools may affect problem solving, judgment, and independent thinking, particularly among younger workers who engage with them most often.

Beyond Technology

The potential use of AI in convention centers touches on many areas: from predictive maintenance to enhanced protection against cyber-attacks. Marina Bay Sands Singapore is using robots for back-of-house deliveries, and the Kuala Lumpur Convention Center uses a digital twin to enhance operations and customer excellence.

Henry B. González Convention Center Spotlight

Overlooking the scenic San Antonio River Walk, the Henry B. González Convention Center (HBGCC) (900 E. Market Street) stands as a centerpiece of the city’s vibrant downtown and one of Texas’s premier event venues. Built as the San Antonio Convention Center in 1968 for Hemisfair ‘68, its name was changed in 1977 to honor Congressman Henry B. González, a respected civic leader who championed the city’s development.

“Reflections in D” : Mentors and Musicians

“I’ll play it and tell you what it is later.” Miles Davis mutters these words into the microphone at the beginning of “If I Were A Bell” and I have never found a clearer explanation of what jazz is. It is what it is. That’s jazz. If you look at the sheet music, there are a few markings for key changes and modes, a little phrase the musicians wanted to remember, and not much else.

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